Westcom Networks believe that great support should be a ‘given’ – not an option!
In the event that something goes wrong with your equipment or a service you are receiving from us, we have a dedicated team to help put things right. Our first line support team will make sure that we understand what has gone wrong, and from there we can take the appropriate steps to put it right.
If you rent your telephone lines from us, we can run diagnostic tests whilst we have you on the phone and tell you exactly what will happen to ensure a speedy recovery of your service. We will issue you with a Fault Reference so you can track progress and we will pro-actively call you with updates so you can get on with your day.
If you have a telephone system maintenance contract with us as well as your telephone lines service, one call to Westcom is all it takes to start the process to get you working again.
We will own the problem and determine where the issue is and keep you updated all the way. No more going backwards and forwards between your line provider and equipment maintainer!